Known issues and support
This page describes expected alpha limitations and the safest next step when a workflow does not complete.
Course-source coverage
Course catalogs vary widely. The alpha checks HTML tables, Peppi programmes, recognized Tahvel curriculum JSON, XLSX and CSV tables, and text-based PDFs. Scanned PDFs and some free-text or complex layouts may need concierge handling or a new extractor. A failed source remains private and explains what to check. Recheck it once; if it still fails, send feedback with the exact public source or a non-sensitive sample file.
Catalog freshness
The alpha does not synchronize sources automatically. Replacing or rechecking a source creates a private preview for human review. Previously approved records remain public until a reviewer explicitly approves their replacements.
Directory and language coverage
European institution coverage and course-language information are incomplete. Sourced directory entries show provenance, and only institution-approved course records appear in public catalogs or authenticated course discovery. Treat missing data as unknown rather than a negative match.
Access and collaboration
The alpha uses email OTP and institution-wide owner/member access. It does not yet support university SSO, faculty-specific permissions, email synchronization, or calendar synchronization. In-app records are the authoritative alpha workspace.
Not a system of record
Solemove Partnerships does not sign agreements, create legal commitments, or replace authoritative course and partnership systems. Confirm decisions and current course availability in the institution's normal systems.
Support hours
Pilot support is monitored Monday–Friday, 09:00–17:00 Europe/Helsinki, excluding Finnish public holidays. We aim to acknowledge alpha support requests within one business day. This is a response target, not a service-level agreement.
Use the in-app Send feedback control for ordinary product issues. For access, privacy, security, or an unavailable service, contact support@solemove.fi.
Do not send passwords, identity documents, student applications, health information, or other sensitive personal data in a support request.